Is Timely working OK?
Monitoring - We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again.
Jun 10, 2025 - 16:41 NZST
Investigating - We are currently investigating some degraded performance with the cash-up feature.
You may experience slowness or inability to close the register when performing a cash-up.

Jun 10, 2025 - 16:11 NZST
Main System Operational
Timely App ? Operational
Other Services Operational
Online Bookings ? Operational
Email Sending ? Operational
SMS Sending ? Operational
Help Resources ? Operational
Company Website ? Operational
iOS app / API ? Operational
Integrations / Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 10, 2025

Unresolved incident: Timely is experiencing issues.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Resolved - We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected.
Jun 5, 18:42 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 16:42 NZST
Identified - We've identified some secondary issues with being able to log in and out of Timely. We're working on this at the moment
Jun 5, 15:22 NZST
Monitoring - We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. We still expect some small issues as we come back to full operational state but expect everything to recover
Jun 5, 15:10 NZST
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 15:06 NZST
Update - We are continuing to investigate this issue.
Jun 5, 14:47 NZST
Investigating - Timely is currently experiencing a temporary outage. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.
Jun 5, 14:47 NZST
Jun 4, 2025
Resolved - The reports refresh process has run as expected overnight, and all data in our reports will be up to date.
Jun 4, 09:10 NZST
Monitoring - Due to a refresh process in our reports partially failing this morning, some customers may be experiencing an issue with out-of-date data in the following reports:

- Executive Summary
- Future Value
- Appointment Schedule

Some information in your dashboard may have also not refreshed correctly overnight.

We're currently monitoring the process, and we expect this to resolve with the next refresh at 4am NZT.

Jun 3, 14:56 NZST
Jun 3, 2025
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.