Timely Limited Status

Is Timely working OK?

All Systems Operational

Main System Operational

Timely App Operational

Other Services Operational

Online Bookings Operational

Email Sending Operational

SMS Sending Operational

Help Resources Operational

Company Website Operational

iOS app / API Operational

Integrations / Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

Scheduled maintenance

Completed - The scheduled maintenance has been completed, thanks for your patience.
Apr 18, 13:02 NZST

Verifying - The maintenance work has been completed, we are now monitoring the system to ensure everything is working as expected.
Apr 18, 12:49 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:30 NZST

Scheduled - We'll be performing scheduled maintenance to improve platform performance. The maintenance window is 45 minutes from the following times and may cause a brief interruption (5-10 mins) to the Timely platform:

NZST: 12:30pm (Fri, 18 April)
AEST: 10:30pm (Fri, 18 April)
UK: 1:30am (Fri, 18 April)
US CT: 7:30pm (Thur, 17 April)
Apr 17, 10:31 NZST

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

Timely reports and booking related emails degraded performance

Resolved - Good news, the issue with the performance of reports and emails is now resolved and everything should be working as expected!

The root cause is that one specific report has consumed most of the resources of our backend database. We have identified and fixed it.

We know disruptions like this can be frustrating, and we appreciate your patience.

If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new.
Apr 15, 23:17 NZST

Monitoring - Reports are all fixed! The booking related emails will take a while to clear up. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.

Still having issues with reports. Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Apr 15, 23:02 NZST

Update - We’re making progress!

Our tech team has successfully identified that reports issue has been caused by a slow process in our backend database and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day - we’ll have reports back up and running as soon as we can.
Apr 15, 22:52 NZST

Investigating - Timely reports and booking related emails are experiencing some degraded performance.

We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.

If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. If deemed necessary: We’ve closed our phone lines so the team can respond to the volume of emails coming through. This is a temporary measure during an outage and we thank you for your patience!

Hang tight - we’ll provide updates here every (insert time period here, ideally no more than 30 minutes).
Apr 15, 22:10 NZST

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.