Is Timely working OK?

All Systems Operational

Main System Operational
Timely App Operational
Other Services Operational
Online Bookings Operational
Email Sending Operational
SMS Sending Operational
Help Resources Operational
Company Website Operational
iOS app / API Operational
Integrations / Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Reporting Service System Upgrades May 18, 2026 07:30-09:00 NZST

We will be undertaking core system upgrades for the Timely Reporting Services from 7:30am NZST on Monday May 18th. No major user impact is expected, however it is possible there may some degraded performance during this time.
Posted on May 15, 2026 - 11:25 NZST
May 15, 2026

No incidents reported today.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
Xero sync delays
Resolved - Good news! Normal service has been resumed and delayed Xero syncs are already sent. Thanks for your patience and we'll continue to keep an eye on the situation.

If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new.

We know these delays are inconvenient and we’re sorry for any disruption we may have caused.
May 5, 13:16 NZST
Investigating - Xero sync from Timely are taking a while to send out today for a small number of accounts. We know this is frustrating. Our tech team is identifying the cause of these delays and is working to resolve this issue with urgency.

If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
May 5, 11:25 NZST
May 4, 2026
Service Bus Migration
Completed - The scheduled maintenance has been completed.
May 4, 08:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 07:30 NZST
Scheduled - We will be undergoing scheduled maintenance from 7:30am NZST on Monday May 4th. During this time there will be some delays in processing SMS and Emails while we migrate underlying infrastructure that supports these processes.
May 1, 09:56 NZST
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

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