Resolved -
We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at https://help.gettimely.com/hc/en-gb
Nov 21, 11:42 NZDT
Monitoring -
The fix has been implemented, and we're continuing to monitor.
Nov 21, 11:35 NZDT
Identified -
We've identified the issue with a recent update to the staff page, and a fix is being implemented
Nov 21, 11:05 NZDT
Investigating -
We've identified an issue with a recent update to the staff page is causing errors when attempting to save any changes.
This only affects staff members with third party calendar integrations.
Nov 21, 11:00 NZDT
Resolved -
This incident has been resolved.
Nov 19, 12:03 NZDT
Update -
Good news, the Cloudflare outage has been resolved and the services have now recovered! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. Our support phone lines are open again, too.
We know outages are inconvenient and we’re sorry for any disruption we may have caused. Our engineers will continue to monitor everything very closely. If you notice something seems off, or you have further questions, please don’t hesitate to let us know and we can jump back in and investigate right away. Thanks again for your understanding.
Nov 19, 12:01 NZDT
Monitoring -
Unfortunately some Timely systems are being affected by a Cloudflare incident. Various Timely systems are being impacted. We know this is frustrating. This outage is affecting a number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the Cloudflare status page for more details on the impact of this issue. https://www.cloudflarestatus.com/
Nov 19, 01:26 NZDT