Update - We've restored the majority of functionality to synchronising invoices to Xero. At this point in time most customers should see their invoices automatically synchronising with Xero! We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Invoices created between 12:00pm and 4:45pm NZT may not have been synchronised with Xero. In the meantime, these can be manually synchronised using the 'Sync to Xero' button on the invoice screen in Timely. Rest assured that the tech team is looking into sorting this out for you and we hope to have an update in the next 24 hours.
Still having issues with (specific component?) Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Nov 21, 2024 - 16:45 NZDT
Update - We’re making progress!
Our tech team has successfully identified that problems synchronising invoices with Xero has been caused by a change we made to improve the security of the application and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day - we’ll have invoice synchronisation with Xero back up and running as soon as we can.
Nov 21, 2024 - 15:30 NZDT
Identified - We've identified an issue where invoices created in Timely aren't automatically synchronising with the accounting package Xero - our apologies, we know this isn’t ideal!
Hang tight, our tech team is working hard to identify what’s causing this and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/requests/new and we’ll get back to you shortly.
Otherwise, we’ll keep you updated on our progress here every hour or so.
Nov 21, 2024 - 14:45 NZDT
Resolved -
This incident is now resolved. The affected reports might be missing some data from the past 5 hours right now, but should update as the system refreshes its data over the next couple of hours.
Nov 13, 21:02 NZDT
Monitoring -
We have been advised by our data provider that they have now resolved the issue. We can confirm that things are looking good and the affected reports are now working as expected. We'll continue to monitor to ensure things are working as expected.
Nov 13, 20:14 NZDT
Identified -
We are experiencing issues with several Timely reports, including the Client Overview, Stock Movement, and Customer Credit reports. These reports are currently unavailable. We sincerely apologize for this disruption to your work. Our team is actively collaborating with our data provider to resolve this issue. The provider has confirmed they are working on a fix and will provide an update within the next 2 hours. All other Timely features are functioning normally. We will update this status page as soon as we receive new information.
Nov 13, 18:31 NZDT
Resolved -
We can confirm this incident was resolved at 8:55 NZT this morning. We've identified the root cause and have fixes coming to prevent this happening again.
Our apologies for this.
Nov 8, 08:55 NZDT
Identified -
The issue has been identified and a fix is being implemented.
Nov 7, 16:42 NZDT
Investigating -
We're currently investigating an issue with our Beta Calendar's live updates functionality.
Live updates have been failing since ~2:45 PM NZDT.
In the meantime, you can either refresh your web browser to update Calendar manually, or can toggle back to our Old Calendar via the user profile menu on the top right of the web application.
Nov 7, 16:00 NZDT