Monitoring - The application version including the fix of the login issue for a small portion of our iOS (iPhone/iPad) users is available now! Please update to the latest version of the iOS app if you previously experience the issue.
We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Still having issues with iOS app, please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Feb 13, 2026 - 08:38 NZDT
Update - We’re making more progress!
Our team has identified the problem, applied the fix, and submitted the iOS application required review to Apple Store. This review process can take up some time. We’ll continue to monitor closely and will provide another update as soon as the review is completed.
We’re really sorry for this interruption to your day - we’ll have you back up and running as soon as we can.
Feb 10, 2026 - 16:17 NZDT
Identified - We’re making progress!
Our tech team has successfully identified that iOS app change would cause the issue and are applying a fix as quickly as possible.
We’re really sorry if this has caused a hiccup in your day, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.
Feb 10, 2026 - 10:14 NZDT
Investigating - Our Techbot team are currently investigating an issue preventing login for a small portion of our iOS (iPhone/iPad) users.
If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.
Feb 09, 2026 - 12:28 NZDT
Main System
Operational
Timely App
Operational
Other Services
Degraded Performance
Online Bookings
Operational
Email Sending
Operational
SMS Sending
Operational
Help Resources
Operational
Company Website
Operational
iOS app / API
Degraded Performance
Integrations / Webhooks
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 14, 2026
No incidents reported today.
Feb 13, 2026
Unresolved incident: Timely iOS app degraded for some customers.
Resolved -
We're experiencing an issue with our Data synchronization. Data syncing from Timely to third party will experience a delay, that will include:
Resolved -
This incident has been resolved.
Feb 5, 14:31 NZDT
Update -
We are continuing to monitor for any further issues.
Feb 5, 13:58 NZDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 5, 13:57 NZDT
Identified -
The issue has been identified and a fix is being implemented.
Feb 5, 13:42 NZDT
Investigating -
We have released a change that we believe should resolve the login issues for affected customers. We are monitoring this to ensure the issue is handling requests correctly.
Feb 5, 13:29 NZDT