Rewards points calculation problem

Incident Report for Timely Limited

Resolved

This incident has been resolved. Our fix to the rewards calculation has ben successful and all balances have been corrected.

Posted Jun 24, 2025 - 15:47 NZST

Monitoring

We have patched up the calculation problem and will now try to rectify any incorrect balances

Posted Jun 24, 2025 - 13:52 NZST

Identified

We have found where the problem lies and are confident we can apply a fix shortly.
We hope to update any incorrect rewards balances for affected clients and will advise if this has been possible

Posted Jun 24, 2025 - 13:40 NZST

Investigating

We are investigating a problem with our rewards points calculations and are aware that some customers will be seeing incorrect points totals

Posted Jun 24, 2025 - 13:36 NZST

This incident affected: Main System (Timely App).