Is Timely working OK?
All Systems Operational
Main System Operational
Timely App ? Operational
Other Services Operational
Online Bookings ? Operational
Email Sending ? Operational
SMS Sending ? Operational
Help Resources ? Operational
Company Website ? Operational
iOS app / API ? Operational
Integrations / Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2023

No incidents reported today.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Resolved - Our SMS Provider has confirmed they are fully operational, SMS are now sending as expected in NZ.
Dec 1, 18:54 NZDT
Monitoring - SMS are now successfully sending in NZ, we're keeping an eye on the situation and resending any failed SMS.

We are monitoring, and will provide an update soon to confirm a resolution!

Dec 1, 18:36 NZDT
Investigating - We're currently seeing an issue with our SMS provider for SMS messaging in New Zealand.

The provider has been contacted, and they are currently investigating.

Dec 1, 18:24 NZDT
Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - We are happy to report that this issue is resolved! By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.
Nov 24, 17:23 NZDT
Monitoring - Optus have advised that SMS and internet is resolved, but they are monitoring the situation
Nov 9, 11:11 NZDT
Update - Optus have made some progress with resolving the incident and have advised that messages are being sent, but there is a considerable backlog to get through and there may be changes in the 'from' number while further repairs are done.
Nov 8, 14:11 NZDT
Identified - We've been following the incident updates from Optus and this affects primarily SMS but also some Mobile Internet, so some Reminders, login & 2fa codes may not be being sent to customers and clients in Australia and those using Optus Mobile for internet will be unable to access Timely (or any other internet service). We are continuing to monitor the incident updates from Optus.
Nov 8, 12:18 NZDT
Investigating - We're looking into an outage of the mobile network OPTUS in Australia causing issues for some customers accessing Timely, or recieveing SMS messages. While this is outside of our control we'll do our best to advise on any workarounds possible. Optus in Australia have acknowledged the issue and are working to resolve - you can track their progress here - https://status.sms.optus.com.au/

Other Australian networks also affected by this outage include:
Amaysim
Aussie Broadband
CatchConnect
Coles Mobile
Dodo

Nov 8, 12:02 NZDT
Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.