Resolved -
The incident is now resolved
Jul 22, 21:22 NZST
Monitoring -
Our network provider has advised that they have fixed the issue for New Zealand based traffic and are monitoring. We are very sorry for the inconvenience - if you still are having trouble accessing Timely, please get in touch with our support team if you are able, at https://help.gettimely.com/hc/en-gb/requests/new
Jul 22, 19:36 NZST
Identified -
Our Vendor has advised that the issue has been identified and a fix is being implemented.
Jul 22, 15:59 NZST
Investigating -
Hello,
We have one of our third-party vendors who is experiencing an unplanned network performance issue in New Zealand. We are actively monitoring the situation.
We apologize for the inconvenience.
During this time, the Timely app may not load for you, citing DNS issues.
Regards,
Jul 22, 15:38 NZST