All Systems Operational

Main System Operational
Timely App Operational
Other Services Operational
Online Bookings Operational
Email Sending Operational
SMS Sending Operational
Help Resources Operational
Company Website Operational
iOS app / API Operational
Integrations / Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Customer Photos, Documents and Consultation Forms Oct 5, 2026 07:30-08:30 NZDT

We will be performing planned infrastructure maintenance on Monday 5 October from 7:30am to 8:30am NZDT.
If you upload a customer photo, document or consultation form during this time, it may take a few minutes to appear. If a new upload doesn't show straight away, wait a few minutes and refresh.
Existing files and all other features are not affected.
We expect any disruption to last only a few minutes.
Posted on Oct 01, 2026 - 11:38 NZDT

Oct 2, 2026

No incidents reported today.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Live calendar
Completed - The scheduled maintenance has been completed.
Sep 29, 08:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 NZDT
Scheduled - We are carrying out planned infrastructure maintenance on 29 September between 8:00am and 9:00am NZDT . During this window, live calendar updates may be delayed by a few minutes. Your bookings and data will not be affected, and all other Timely systems will continue to works as normal. If you notice a change isn't showing on your calendar, refreshing the page should bring it up to date.
Sep 28, 15:16 NZDT

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Timely Reports Unavailable
Resolved - Good news, the issue with Reporting service is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form Submit a request – Timely .Our support phone lines are open again, too.

We know outages are inconvenient and we’re sorry for any disruption we may have caused.
Sep 23, 18:00 NZST
Update - We are continuing to monitor for any further issues.
Sep 23, 17:58 NZST
Monitoring - Reporting service is back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.

Still can’t access Timely? Please reach out to our friendly Support team via this form here Submit a request – Timely and we’ll get back to you shortly.
Sep 23, 17:58 NZST
Identified - We have identified a fault with our reporting service that has impacted customer reporting functions in the app. We are working to restore services as quickly as possible.
Sep 23, 17:14 NZST

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

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