Update - Our SMS provider is still reporting delays in some regions but overall things are being delivered faster, and to more regions than on Friday. SMS delivery in Australia, Philipines and Malaysia is reportedly working at full speed now, though the US is still experiencing some delays
Nov 30, 2024 - 18:32 NZDT
Update - We're continuing to monitor for updates from our SMS providers and they have advised that SMS sending in North America is also delayed
Nov 30, 2024 - 08:02 NZDT
Update - The slow SMS sending appears to be restricted to certain countries including: Australia, Philipines, Malaysia and multiple countries in Africa. UK and US appear to be sending at normal speeds. We're continuing to monitor updates from our SMS provider(s)
Nov 29, 2024 - 20:16 NZDT
Investigating - Our SMS provider has advised that they are experiencing extremely high demand due to Black Friday and as such SMS delays are occuring in most countries. We're seeing that SMS messages are being sent, but it can take up to 30 minutes in some cases.
We'll continue to monitor and share updates from our SMS provider as to when they hope to get SMS sending back to full speed.
Nov 29, 2024 - 17:44 NZDT
Resolved -
We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.
Nov 22, 17:25 NZDT
Update -
We've restored the majority of functionality to synchronising invoices to Xero. At this point in time most customers should see their invoices automatically synchronising with Xero! We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Invoices created between 12:00pm and 4:45pm NZT may not have been synchronised with Xero. In the meantime, these can be manually synchronised using the 'Sync to Xero' functionality on the invoice screen in Timely. See https://help.gettimely.com/hc/en-gb/articles/360062955453-How-to-manually-sync-invoices-to-Xero for more information. Rest assured that the tech team is looking into sorting this out for you and we hope to have an update in the next 24 hours.
Still having issues with invoices or payments not appearing in Xero? Please reach out to our friendly Support team via https://help.gettimely.com/hc/requests/new and we’ll get back to you shortly.
Nov 21, 16:45 NZDT
Update -
We’re making progress!
Our tech team has successfully identified that problems synchronising invoices with Xero has been caused by a change we made to improve the security of the application and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day - we’ll have invoice synchronisation with Xero back up and running as soon as we can.
Nov 21, 15:30 NZDT
Identified -
We've identified an issue where invoices created in Timely aren't automatically synchronising with the accounting package Xero - our apologies, we know this isn’t ideal!
Hang tight, our tech team is working hard to identify what’s causing this and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/requests/new and we’ll get back to you shortly.
Otherwise, we’ll keep you updated on our progress here every hour or so.
Nov 21, 14:45 NZDT