Timely Limited Status

All Systems Operational

Main System Operational

Timely App Operational

Other Services Operational

Online Bookings Operational

Email Sending Operational

SMS Sending Operational

Help Resources Operational

Company Website Operational

iOS app / API Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2019

No incidents reported today.

Nov 20, 2019

No incidents reported.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

Processing delays with SMS replies in Australia

Resolved - All delayed SMS replies have now been processed.
Nov 14, 17:27 NZDT

Identified - SMS replies are now been received and we are processing the backlog
Nov 14, 16:16 NZDT

Investigating - We are currently investigating an issue in Australia with SMS replies sent from clients not being processed into Timely. Another update will follow when more information is known.
Nov 14, 15:30 NZDT

Nov 13, 2019

No incidents reported.

Nov 12, 2019

SMS sending outage

Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 NZDT

Scheduled - Hey folks, we require a little extra time to complete the improvements that we started to release on Monday, and as a result we will be scheduling another brief SMS outage for Tuesday, November the 12th at 6:00am NZT.

This work should take approximately 60 minutes which means SMS sending will be unavailable during this time. You may also experience degradation to other parts of the Timely app, particularly around the messages section. Any SMS that are scheduled to send during this window will be placed in a queue, and then sent when SMS sending is re-enabled.
Nov 11, 12:12 NZDT

Nov 11, 2019

SMS sending outage

Completed - The scheduled maintenance has been completed.
Nov 11, 07:10 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 06:00 NZDT

Scheduled - Hey folks, we're releasing some great new changes to the way SMS are sent, and in order to do this we need to disable SMS sending on Monday, November the 11th at 6:00am NZT.

This work is estimated to last approximately 60 minutes which means SMS sending will be unavailable during this time. Any SMS that are scheduled to send during this window will be placed in a queue, and then sent when SMS sending is re-enabled.
Nov 8, 15:19 NZDT

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.