Resolved -
Good news! Normal service has been resumed and delayed Xero syncs are already sent. Thanks for your patience and we'll continue to keep an eye on the situation.
We know these delays are inconvenient and we’re sorry for any disruption we may have caused.
May 5, 13:16 NZST
Investigating -
Xero sync from Timely are taking a while to send out today for a small number of accounts. We know this is frustrating. Our tech team is identifying the cause of these delays and is working to resolve this issue with urgency.
Completed -
The scheduled maintenance has been completed.
May 4, 08:30 NZST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 07:30 NZST
Scheduled -
We will be undergoing scheduled maintenance from 7:30am NZST on Monday May 4th. During this time there will be some delays in processing SMS and Emails while we migrate underlying infrastructure that supports these processes.
May 1, 09:56 NZST
Resolved -
Good news, the outage in Timely applications is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new.
We know outages are inconvenient and we’re sorry for any disruption we may have caused.
Apr 23, 19:55 NZST
Monitoring -
We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Still can’t access Timely? Please reach out to our friendly Support team via this form here https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Apr 23, 19:29 NZST
Identified -
As of 7pm NZDT, Timely is experiencing a temporary outage, which means all customers will be unable to use Timely for new bookings or edit bookings at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.