Is Timely working OK?
All Systems Operational
Main System Operational
Timely App ? Operational
Other Services Operational
Online Bookings ? Operational
Email Sending ? Operational
SMS Sending ? Operational
Help Resources ? Operational
Company Website ? Operational
iOS app / API ? Operational
Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2019

No incidents reported today.

Nov 20, 2019

No incidents reported.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Resolved - All delayed SMS replies have now been processed.
Nov 14, 17:27 NZDT
Identified - SMS replies are now been received and we are processing the backlog
Nov 14, 16:16 NZDT
Investigating - We are currently investigating an issue in Australia with SMS replies sent from clients not being processed into Timely. Another update will follow when more information is known.
Nov 14, 15:30 NZDT
Nov 13, 2019

No incidents reported.

Nov 12, 2019
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 NZDT
Scheduled - Hey folks, we require a little extra time to complete the improvements that we started to release on Monday, and as a result we will be scheduling another brief SMS outage for Tuesday, November the 12th at 6:00am NZT.

This work should take approximately 60 minutes which means SMS sending will be unavailable during this time. You may also experience degradation to other parts of the Timely app, particularly around the messages section. Any SMS that are scheduled to send during this window will be placed in a queue, and then sent when SMS sending is re-enabled.
Nov 11, 12:12 NZDT
Nov 11, 2019
Completed - The scheduled maintenance has been completed.
Nov 11, 07:10 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 06:00 NZDT
Scheduled - Hey folks, we're releasing some great new changes to the way SMS are sent, and in order to do this we need to disable SMS sending on Monday, November the 11th at 6:00am NZT.

This work is estimated to last approximately 60 minutes which means SMS sending will be unavailable during this time. Any SMS that are scheduled to send during this window will be placed in a queue, and then sent when SMS sending is re-enabled.
Nov 8, 15:19 NZDT
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.