Timely Limited Status

All Systems Operational

Main System Operational

Timely App Operational

Other Services Operational

Online Bookings Operational

Email Sending Operational

SMS Sending Operational

Help Resources Operational

Company Website Operational

iOS app / API Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2020

No incidents reported today.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

Delayed SMS Delivery for UK + EU Customers

Resolved - Our SMS provider has reported that this incident has been resolved, and SMS are now being delivered as expected.
Nov 30, 08:54 NZDT

Monitoring - We are happy to report that our service provider has provided a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.
Nov 29, 00:22 NZDT

Investigating - SMS from Timely are taking a while to send out today - our apologies! Hang tight, our tech team are working hard to identify the cause of the delay and will apply a fix as soon as possible. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.
Nov 28, 02:26 NZDT

Nov 29, 2020

Nov 28, 2020

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

Delayed SMS Delivery for UK + EU Customers

Resolved - Our SMS Provider for the region has investigated and report that SMS are now being delivered as expected.
Nov 24, 12:20 NZDT

Update - The issue has been found with a single SMS route provider in the UK + EU region and the issue has been escalated to them for investigation.
Nov 20, 08:50 NZDT

Identified - The issue has been identified and a fix is being implemented.
Nov 20, 08:48 NZDT

Investigating - There is currently a delay in delivery of one to two hours for some SMS messages in the UK and EU.

The cause of the delay is currently being investigated by our SMS provider for the region.
Nov 20, 04:57 NZDT

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020