Resolved -
We have identified an interruption to terminal pairings for customers who have connected to their terminal prior to January 19th (UTC). Re-pairing the devices should restore connectivity to normal operations.
Jan 20, 14:16 NZDT
Identified -
We are continuing to investigate the issue. There appears to be a regional issue affecting terminals that have been disconnected from the Timely system and being unable to pair again. Re-pairing the terminal resolves the issue in some cases and we will update this issue in the next 60 minutes when we've uncovered more information.
Jan 20, 13:50 NZDT
Investigating -
We have been made aware of an issue affecting some customers where terminals may fail to pair successfully with their system. We are investigating the issue and will provide a further update in the next 30 minutes as we uncover more information.
Jan 20, 13:15 NZDT