Resolved -
All systems are now fully operational and we are happy with the performance.
We will continue to keep a close eye on things throughout the day and will do a thorough review of the incident to ensure it does not happen again
Aug 10, 12:42 NZST
Monitoring -
We've got some positive indications from our further mitigations on the iOS app and all systems are showing signs of improving.
For any users who received a message saying their account was locked out for 30 minutes - this was a symptom of the app being down and is not true, user accounts should be able to log in on the web app and again on iOS when service is restored.
Aug 10, 12:34 NZST
Identified -
We're applying mitigations to the iOS app in particular - we'd recommend using the Web App for now which is now returning calendar data reliably
Aug 10, 12:19 NZST
Update -
We are still noticing some issues loading the calendar for some users so are continuing to look for mitigations to apply
Aug 10, 12:11 NZST
Update -
Our mitigations have been overly affective, with only a few systems still experiencing slowdowns. The main Timely App appears to be performing as per normal but the iOS app may be slower than normal
Aug 10, 12:02 NZST
Monitoring -
Our mitigations are having a positive impact and some services are beginning to come back online but there may still be some services affected. We are continuing to monitor closely.
Aug 10, 11:48 NZST
Update -
We have applied some mitigations and are once the performance bottleneck has reduced we will monitor - service is still affected for now but we're hopeful that it will improve in the next few minutes
Aug 10, 11:44 NZST
Identified -
We have identified the issue causing performance problems and are working on rolling back some changes to restore service.
Aug 10, 11:38 NZST
Update -
We are continuing to investigate this issue.
Aug 10, 11:34 NZST
Investigating -
Timely is currently experiencing a temporary outage. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.
Aug 10, 11:32 NZST