All Systems Operational

Main System Operational
Timely App Operational
Other Services Operational
Online Bookings Operational
Email Sending Operational
SMS Sending Operational
Help Resources Operational
Company Website Operational
iOS app / API Operational
Integrations / Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 31, 2026

No incidents reported today.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Timely web application outages
Resolved - Good news, the issue around Timely application is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new.

We know outages are inconvenient and we’re sorry for any disruption we may have caused.
Jul 29, 13:38 NZST
Monitoring - We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Jul 29, 13:27 NZST
Update - We are continuing to work on a fix for this issue.
Jul 29, 13:18 NZST
Identified - As of 12:53pm, Timely is experiencing unexpected challenges, which means the several areas of applications are not working. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.

If you have any concerns, our Support team is happy to assist. Hang tight - we’ll provide updates here within the next 30 minutes once we have more information
Jul 29, 13:12 NZST

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Inconsistent Application Availability
Resolved - We see all services operating within normal expectations and our infrastructure provider has resolved the faults on their platform as well. We appreciate all our customers' understanding over the course of this event.
Jul 24, 08:21 NZST
Monitoring - Our infrastructure provider has advised that a mitigation has been rolled out and we're seeing Timely's performance returning to a good state. We will continue to monitor performance in the interim, but expect all services should be in a reliable state now.
Jul 24, 06:49 NZST
Identified - Our infrastructure provider has confirmed a significant network outage affecting some Timely resources, and which will be affecting the responsiveness and performance of the application.

We will continue to monitor this event and provide updates here as they become available.
Jul 24, 05:46 NZST
Investigating - Timely is aware of a network issue where some customers may experience slow or unavailable results when loading the application. We are aware of a fault with our infrastructure provider that may be a contributing factor and are investigating the issue. We will continue to provide additional information as it becomes available
Jul 24, 04:47 NZST

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

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