Is Timely working OK?
All Systems Operational
Main System Operational
Timely App ? Operational
Other Services Operational
Online Bookings ? Operational
Email Sending ? Operational
SMS Sending ? Operational
Help Resources ? Operational
Company Website ? Operational
iOS app / API ? Operational
Integrations / Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2024

No incidents reported today.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 06:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:00 NZST
Scheduled - We will be performing necessary hardware upgrades on our Timely reporting service to ensure it can handle increased load. This maintenance will require the service to be temporarily offline.

When:
New Zealand (NZ): 6:00 AM, Wednesday, 22nd
Australia (AUS): 4:00 AM, Wednesday, 22nd
United Kingdom (UK): 7:00 PM, Tuesday, 21st
Duration:
Approximately 30 minutes
Impact:
During this time, customers will be unable to generate reports and print invoices from the web app. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
Thank you for your patience.

May 21, 16:25 NZST
May 21, 2024
Resolved - A fix has been applied for this and Pin Switching should now be working for all users.
May 21, 15:42 NZST
Identified - We believe any on-going errors are restricted only to our pin entry page, for those who have pin-switching enabled. We've already taken steps to sort this out and are confirming whether it has worked for everyone.
May 21, 15:06 NZST
Investigating - After our issues with Timely running slowly earlier today, we've noticed that a small number of users are still having problems accessing some parts of Timely.
Hang tight, our tech team is working hard to identify what’s causing these errors and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

May 21, 14:44 NZST
Resolved - Timely has now been running smoothly for all customers for at least the last 30 minutes and we are confident the problem has been resolved.
If you notice something seems off, or you have further questions, our support team is always happy to hear from you.

We know it’s frustrating when Timely is slow to load, and we’re sorry for any disruption we may have caused. Thanks for your patience!

May 21, 12:07 NZST
Monitoring - Our tech team is working hard to diagnose and resolve this issue and have already made great progress in getting things running quickly again. We're monitoring closely to ensure it doesnt get worse again.
May 21, 11:46 NZST
Investigating - As of 10.45 (NZ Time), Timely is taking longer than usual to load today for most customers - our apologies, we know this isn’t ideal!

Hang tight, our tech team is working hard to identify what’s causing this slowness and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Otherwise, we’ll keep you updated on our progress here in 10 minutes as we believe it is already starting to improve.

May 21, 11:37 NZST
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Completed - The scheduled maintenance has been completed.
May 13, 07:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 NZST
Scheduled - We will be performing system upgrades to Timely's Online Booking on Monday, May 13th, from 7 am to 7:30 am NZ time (Sunday, May 12, from 8:00 pm to 8:30 pm UK time).

We expect the total maintenance window to last for 30 minutes. However, we aim to minimize any disruption to our services. During this time, there may be a brief degradation in service for customers making online bookings. We greatly appreciate your patience during this maintenance period.

Upgrades to core systems like these help ensure Timely's stability and performance.

May 9, 11:09 NZST
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.