Is Timely working OK?
All Systems Operational
Main System Operational
Timely App ? Operational
Other Services Operational
Online Bookings ? Operational
Email Sending ? Operational
SMS Sending ? Operational
Help Resources ? Operational
Company Website ? Operational
iOS app / API ? Operational
Integrations / Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 31, 2023

No incidents reported today.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - The fix applied yesterday appears to have addressed the conflicted register state. We will continue to monitor this to ensure no other occurrences come through.
Jan 27, 10:55 NZDT
Monitoring - We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.
Jan 26, 21:56 NZDT
Investigating - We’re aware of an issue with cashup affecting some of our customers and are currently investigating the cause. As such, some customers will see errors with cashup while we add more detailed diagnostics in this area that we expect will provide more specific information on what’s happening. We hope to have an update released within the next 24 hours. We apologise for the inconvenience while we treat this issue.
Jan 25, 16:27 NZDT
Jan 26, 2023
Resolved - All our systems have now returned to a working state.
Jan 26, 15:18 NZDT
Monitoring - We believe a recent faulted configuration was deployed to our web application that interrupted services. We have deployed a known good configuration and believe all services should be performing as expected.
Jan 26, 15:11 NZDT
Investigating - Timely is aware of - and currently investigating - and issue that is impacting our web application, causing it to become unavailable. We believe this may be related to previous host outages in the last 12 hours.
Our bookings system appears not to be affected at this stage. We will update here when more information becomes available.

Jan 26, 14:53 NZDT
Resolved - This incident has been resolved.
Jan 26, 00:39 NZDT
Update - Our hosting provider is rolling back their recent network change in the expectation that this will stabilise its networks and resolve the issues we've been seeing. We will continue to monitor this situation and provide further updates if there any subsequent impacts to services, but we expect our systems should return to normal shortly.
Jan 25, 22:46 NZDT
Update - We're currently seeing widespread, sporadic issues with our hosting provider. As such we expect Timely (and a number of internet services) to be intermittent until they issue a fix. We don't expect this to take too long but unfortunately this is outside of our direct control.
Jan 25, 21:45 NZDT
Monitoring - We are seeing reports of an issue with our hosting service who are currently impacted by some significant disruptions across the internet. At present we have noticed some irregular behaviour with our Timely platform although our monitoring so far suggests we are still operational without any sustained issues. We will keep monitoring this situation and update customers with any new developments.
Jan 25, 21:27 NZDT
Jan 25, 2023
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023
Resolved - Normal service has been resumed and delayed sync processes have completed. Thanks for your patience and we'll continue to keep an eye on the situation.
Jan 21, 23:07 NZDT
Monitoring - We appreciate you keeping an eye on the Timely ‘Status’ Page. Our system has now fully recovered. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.
Jan 21, 18:08 NZDT
Update - We’re making progress! Our system is partially restored and data is syncing, although at a slow rate currently. Our service provider is working hard to get our system fully restored. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.
Jan 21, 16:05 NZDT
Identified - Data syncing to and from Timely is taking a while to process today - our apologies! Hang tight, we have identified the cause of the delay which is due to an outage with our service provider, and they are working to resolve the issue. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.
Jan 21, 09:49 NZDT
Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.