Error responses on main website showing high delay

Incident Report for Timely Limited

Resolved

We have identified a service related to image resizing that had become stuck and was delaying responses to our back-end services.

Posted Oct 16, 2026 - 11:52 NZDT

Investigating

We have identified a long-running workload on our error pages and endpoints. This is unlikely to impact customers' experience when using Timely and we are investigating to understand the increase in load.

Posted Oct 16, 2026 - 11:15 NZDT

This incident affected: Main System (Timely App).