We are currently aware of a DNS problem with Vodafone NZ which means that some NZ-based customers are having trouble connecting to Timely. We are in contact with their team to understand the scope of the problem and determine an ETA for resolution.
As a first step we recommend that you try restarting your router/device to see if that resolves the problem.
If that doesn't work we suggest the following workarounds:
1. Tether your PC or Mac to your smartphone rather than using a fixed connection. Please see this help article for more information on how to do this: https://help.gettimely.com/article/259-what-to-do-if-your-internet-is-disconnected
2. Update the DNS on your computer to bypass Vodafone NZ. Please see the steps outlined here https://developers.google.com/speed/public-dns/docs/using
If you would like help with the workarounds above please reach out to us at firstname.lastname@example.org
and we can walk you through the steps involved by phone.
We will post additional here as they come to hand.