Xero sync delays

Incident Report for Timely Limited

Resolved

Good news! Normal service has been resumed and delayed Xero syncs are already sent. Thanks for your patience and we'll continue to keep an eye on the situation.

If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new.

We know these delays are inconvenient and we’re sorry for any disruption we may have caused.

Posted May 05, 2026 - 13:16 NZST

Investigating

Xero sync from Timely are taking a while to send out today for a small number of accounts. We know this is frustrating. Our tech team is identifying the cause of these delays and is working to resolve this issue with urgency.

If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Posted May 05, 2026 - 11:25 NZST

This incident affected: Other Services (Integrations / Webhooks).