Good news, the delays to SMS and intermittent payment errors with TimelyPay terminals are now resolved and everything is working as expected. This was a downstream impact of the recent AWS outage, which affected several systems globally and some connected providers took some time to recover.
We know disruptions like this can be frustrating, and we appreciate your patience.
We are continuing to monitor for any further issues.
Posted Oct 22, 2025 - 09:04 NZDT
Update
Monitoring: We’re currently seeing intermittent issues with TimelyPay terminal payments as a downstream impact of the recent global AWS outage.
AWS systems are back online, but some connected third-party services are still recovering. As a result, a small number of terminal transactions may fail to complete, while most payments continue to process successfully.
Our tech team is now actively working to stabilise payment processing and restore full functionality. If a payment fails, please wait a few moments or use another payment method (such as cash or manual card entry). Retrying immediately is not recommended, as the issue is intermittent and may cause further delays.
There is no risk of double charging - failed transactions occur before any payment is processed.
We’re continuing to monitor the situation closely as dependent systems stabilise and will post updates once everything is back to normal.
Posted Oct 21, 2025 - 15:56 NZDT
Monitoring
Monitoring: AWS systems are back up and running, and we’re currently resending all valid SMS messages (including reminders, ad-hoc messages, and campaigns).
There may still be flow-on effects of this outage impacting other areas. We’re closely monitoring the situation and will keep you posted.
Posted Oct 21, 2025 - 14:28 NZDT
Update
Identified: due to the major global outage affecting multiple online platforms, we’re currently experiencing issues with SMS services in Timely. The impact is primarily affecting customers in the US, Canada, UK, and Australia, though other regions may also be impacted.
SMS sending is intermittent with the following features affected: Client SMS reminders and confirmations Ad-hoc SMS SMS campaigns Consult form SMS Client login SMS Business 2FA login
We’re preparing to re-queue messages and will automatically re-send valid messages once services stabilise. Please note that Business 2FA and Client Login SMS messages are not re-queued.
We appreciate your patience while we monitor and manage this evolving situation.
Posted Oct 21, 2025 - 11:19 NZDT
Identified
Unfortunately some Timely systems are being affected by the worldwide AWS outage. SMS processing is currently being impacted and this will be preventing some customers being able to log in with 2FA enabled accounts. We know this is frustrating. This outage is impacting a large number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the AWS and Twilio status pages for more details on the impact of this issue. https://health.aws.amazon.com/health/status https://status.twilio.com/
Posted Oct 20, 2025 - 23:46 NZDT
This incident affected: Main System (Timely App) and Other Services (Online Bookings, Email Sending, SMS Sending, Help Resources, Company Website, iOS app / API, Integrations / Webhooks).