Processing delays with SMS replies in Australia

Incident Report for Timely Limited

Resolved

All delayed SMS replies have now been processed.

Posted Nov 14, 2019 - 17:27 NZDT

Identified

SMS replies are now been received and we are processing the backlog

Posted Nov 14, 2019 - 16:16 NZDT

Investigating

We are currently investigating an issue in Australia with SMS replies sent from clients not being processed into Timely. Another update will follow when more information is known.

Posted Nov 14, 2019 - 15:30 NZDT

This incident affected: Other Services (SMS Sending).