Slower than normal response times

Incident Report for Timely Limited

Resolved

This incident has been resolved.
Posted Nov 08, 2022 - 09:59 NZDT

Monitoring

We've applied a fix and we are monitoring the results
Posted Nov 07, 2022 - 15:09 NZDT

Identified

After this morning's upgrade we're continuing to see some slower performance in Timely. We're still working on it and will be applying fixes throughout the day.
Posted Nov 07, 2022 - 13:02 NZDT

Investigating

We've applied an upgrade to our main database and it is taking a little longer than expected and some systems are running a little slowly as a result. We're monitoring closely and are ready to make further changes if required.
Posted Nov 07, 2022 - 09:51 NZDT
This incident affected: Main System (Timely App) and Other Services (Online Bookings).
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