We are happy with the performance of the web app and related services. Still carrying out final checks on the API and iOS apps.
Update: API and iOS apps now operating normally. Thanks again for bearing with us.
Posted Oct 06, 2022 - 17:51 NZDT
Monitoring
The web app is operational again and being closely monitored. The API and iOS apps are still offline for further investigation.
Posted Oct 06, 2022 - 17:23 NZDT
Update
The tech team are scaling back some systems in order to free up resource and get the platform back in a good state. Thanks again for your patience.
Posted Oct 06, 2022 - 17:11 NZDT
Update
Work continues on identifying the specific issue with the platform. Mitigation measures are being put in place to offset the impact.
Posted Oct 06, 2022 - 17:07 NZDT
Identified
We're experiencing a technical issue where all platforms are affected. The tech team are investigating and will have all systems back online shortly. Apologies for the inconvenience.
Posted Oct 06, 2022 - 16:51 NZDT
This incident affected: Main System (Timely App) and Other Services (Online Bookings, Email Sending, SMS Sending, iOS app / API, Integrations / Webhooks).