This is a final status update regarding the issues with Timely earlier today.
After deploying an update to the Timely app we experienced some slowness in one of our databases which impacted the invoicing and payment of bookings. Unfortunately, we were unable to fix this without taking the entire app and all services offline. This was done around 1330NZT with access being restored at 1420NZT.
Taking the app offline is always a last resort as we know how much impact this has on our customers. In this case, we simply had no choice as this was the fastest way of restoring normal service.
We sincerely apologise for the hassle and inconvenience caused. Rest assured, we're reviewing all processes to ensure this doesn't happen again.
If you have any questions or lingering issues, pop an email through to our friendly support team (firstname.lastname@example.org
) and they'll get back to you right away.